Shipping policy

At BluePondStudio, our goal is to provide reliable and affordable shipping solutions for customers across Canada and internationally. We work hard every day to ensure orders are processed efficiently and delivered as smoothly as possible, no matter where you are located.


Order Processing Time

All orders go through the following steps before shipment:

  • Order confirmation and verification

  • Quality inspection

  • Secure packaging

Orders are typically sent to our fulfillment center within 48 hours of purchase.
In some cases, processing may take 3–7 business days, depending on product availability and order volume.

Business days exclude weekends and public holidays.


Shipping Time

Shipping time refers to the period from when your order leaves our fulfillment center to when it arrives at your destination.

  • Estimated shipping time: 7–15 business days

  • In certain destinations, delivery may take 14–30 business days

Delivery times may vary depending on destination, customs clearance, carrier performance, weather conditions, and local holidays. While we strive to meet all delivery estimates, shipping delays caused by factors beyond our control cannot be guaranteed.


Shipping Methods & Fees

We currently offer the following options:

  • Standard Shipping

  • Free Shipping



Delivery Delays & Special Circumstances

Some regions may experience longer delivery times due to customs regulations, remote locations, severe weather, or public holidays. While these factors may affect shipping timelines, delivery will not exceed 30 business days in most cases.

If your order appears delayed, please feel free to contact us at any time — our support team is happy to assist.

📧 support@bluepondstudio.shop


Responsibility for Shipments

  • We take full responsibility for packages that are lost, damaged, or delayed during transit when shipped using our selected carriers.

  • If a buyer chooses an alternative shipping carrier independently, responsibility for any loss, damage, or delay during transit rests with the buyer.