Privacy policy

At BluePondStudio, protecting your privacy is our top priority. This Privacy Policy explains how BluePondStudio (referred to as “we,” “us,” or “our”) collects, uses, stores, shares, and safeguards your personal information when you visit our website or use our services. By using our site or services, you consent to the practices described below.

1. Collection of Personal Information

We may collect personal information in the following ways:

a. Information You Provide

When you interact with us, we may collect information you voluntarily provide, such as:

Name, email address, phone number, and shipping/billing addresses
Account login information and passwords
Payment details (credit/debit card numbers, PayPal, etc.)
Survey responses, product reviews, or other feedback

b. Information Collected Automatically

When you visit our website or use our services, we may collect technical and usage information, including:

IP address, device type, operating system, and browser type
Pages viewed, time spent on the site, and navigation patterns
Location data (via IP address or GPS with permission)
Cookies and similar technologies to improve user experience and security

c. Information from Third Parties

With your consent, we may also receive personal information from third-party service providers, such as social media platforms, marketing partners, or analytics providers.

2. How We Use Your Information

We use the information we collect for purposes including:

Providing and improving services: To process orders, deliver products, and improve site functionality.
Communication: To respond to inquiries, send account-related updates, or provide customer support.
Marketing and promotions: To send offers, newsletters, and personalized promotions, with your consent.
Fraud prevention and security: To detect suspicious activity, prevent unauthorized access, and protect our services and users.
Analytics and research: To understand user behavior, enhance products, and improve our business operations.

You may opt out of marketing communications at any time by contacting support@bluepondstudio.shop.

3. Cookies and Similar Technologies

We use cookies and similar tools to:

Enhance website performance and usability
Personalize content and recommend products
Measure advertising effectiveness and analyze trends
Maintain security and prevent fraudulent activity

You can manage cookies through your browser settings, although disabling some cookies may limit website functionality.

4. Sharing and Disclosure of Information

We do not sell your personal information to third parties. We may share your information in the following circumstances:

With trusted service providers to fulfill orders, deliver products, or support website operations
With affiliates or in the event of a business transaction such as a merger, acquisition, or sale
When required by law, court order, or governmental authority
To protect our rights, property, or safety, or the rights and safety of our users

Any third-party sharing is strictly limited to legitimate purposes and, where applicable, occurs only with your consent.

5. Data Security

We implement appropriate technical, administrative, and physical safeguards to protect your personal information against unauthorized access, disclosure, alteration, or destruction. Security measures include:

Encryption of sensitive data
Secure payment processing
Regular monitoring of our systems

While we strive to protect your data, no method of transmission over the Internet is completely secure. Therefore, we cannot guarantee absolute security.

6. Data Retention

We retain personal information only as long as necessary to:

Fulfill the purposes described in this Privacy Policy
Comply with legal obligations
Resolve disputes, enforce agreements, and maintain business operations

After the retention period, information is securely deleted or anonymized.

7. Your Rights

Depending on your location, you may have rights under applicable privacy laws, including:

Accessing the personal information we hold about you
Requesting correction or deletion of your information
Objecting to or restricting certain processing of your data
Withdrawing consent to marketing communications at any time
Receiving your information in a structured, portable format
Lodging a complaint with a privacy authority

To exercise your rights, contact support@bluepondstudio.shop. We will respond promptly, usually within 30 days.

8. Children’s Privacy

Our products and services are intended for adults. We do not knowingly collect data from children under 16. If we discover personal information from a child under 16, we will delete it promptly. Parents or guardians who believe their child has shared information with us should contact support@bluepondstudio.shop immediately.

9. Third-Party Websites and Services

Our website may contain links to third-party websites, products, or services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any personal information.

10. Legal Compliance and Obligations

We may disclose personal information to comply with applicable laws, respond to legal processes, enforce our policies, or protect rights, safety, and security. We may also transfer information in connection with business transactions, mergers, or acquisitions.

11. International Users

If you access our services from outside Canada, your personal information may be processed or stored in Canada or other countries. By using our services, you consent to such transfers and processing in accordance with this Privacy Policy.

12. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in practices, technology, or legal requirements. The updated policy will be posted on this page, and continued use of our services after updates indicates acceptance of the revised policy.

13. Contact Us

For questions, concerns, or to exercise your privacy rights, contact us at:

📧 support@bluepondstudio.shop