Return policy
Cancellation Policy
Orders may be cancelled before the item has entered production or has been shipped. If your cancellation request is approved within this timeframe, a full refund will be issued.
Once an order has been shipped, cancelled requests can no longer be accepted.
Order processing time: 2–7 business days.
Returns & Eligibility
We accept returns for eligible products. Customers in Canada may request a return within 14 days of receiving their order.
To qualify for a return:
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The item must be unused, unworn, and in its original condition
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All original packaging must be included
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Proof of purchase (order confirmation or receipt) is required
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Items marked as final sale or clearance are not eligible
Please do not send returns directly to the manufacturer. You must contact us first to receive the correct return address.
📧 Contact: support@bluepondstudio.shop
Return Shipping Costs
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If the return is initiated for personal reasons (such as a change of mind), the customer is responsible for return shipping costs. The exact fee depends on the carrier selected.
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If the return is due to our error (incorrect item sent or item damaged upon arrival), we will cover the return shipping cost.
Customers will never be charged more than once for shipping related to a return.
No restocking fees will be applied.
Refunds
Once your returned item has been received and inspected, we will notify you by email regarding the status of your refund.
If approved, your refund will be issued to your original payment method within 7 business days, depending on your bank or card issuer.
Late or Missing Refunds
If you have not received your refund:
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Please recheck your bank account.
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Contact your credit card provider — processing times may vary.
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Reach out to your bank for additional confirmation.
If you’ve completed all the steps above and still haven’t received your refund, please contact us at:
Return Address
To obtain the correct return address, please contact our customer support team before sending any items back.
📧 support@bluepondstudio.shop
CAD